Shipping policy
📦 Shipping Policy
Last updated: [Insert Date]
At NattanUniverse, we offer both physical and digital products. Please read below for details on how we process and deliver each type of order.
🛍️ Physical Products
Processing Time
Orders are typically processed within [1–3 business days]. You will receive a confirmation email once your order has shipped, including a tracking number (if applicable).
Shipping Rates & Delivery Times
We offer both domestic and international shipping. Shipping costs and estimated delivery times are calculated at checkout based on your location.
| Region | Estimated Delivery Time |
|---|---|
| USA | [3–7 business days] |
| International | [7–21 business days] |
Please note: delivery times may vary depending on carrier delays or customs processing.
Shipping Carriers
We primarily ship via [USPS / UPS / FedEx / DHL]. Carrier selection may vary based on location and product size.
Customs & Import Taxes
International customers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
💾 Digital Products
Instant Downloads
Once your purchase is confirmed, you will receive an email with a download link immediately. You can also access your digital files directly from your account (if applicable).
If you do not receive your digital download within 15 minutes, please check your spam/junk folder or contact us at nattan.universe@gmail.com.
📬 Incorrect Address Disclaimer
Please double-check your shipping address before completing your order. We are not responsible for items shipped to an incorrect address provided by the customer.
📧 Contact Us
If you have any questions about your order or need help, feel free to contact us at nattan.universe@gmail.com. We're happy to help!
Let me know if you’d like this personalized with your shop’s name, specific carrier, or other policy notes like shipping insurance, pre-orders, or local pickup.